# Olano

> Olano is a hosted platform for deploying AI agents across your business channels and systems. Persistent agents on WhatsApp, email, Telegram, Slack, webhooks, and your internal tools answer customers, qualify leads, book appointments, process inboxes, update your CRM, draft newsletters and social posts for your approval, monitor public mentions and reviews, and track competitors, industry news, products, and suppliers. Each agent has persistent memory, its own tools, and its own job, running in your own private, isolated workspace, powered by Olano Core. Olano hosts the infrastructure, routes each task to the right AI model, and gives you human approvals, audit history, and hard spending controls. No installation; usage scales with your business.

Key facts:

- Product type: hosted multi-agent platform (private team of AI agents, not a single chatbot)
- Who it's for: Singapore SMEs first (5–50 staff) — especially WhatsApp/Telegram-heavy service businesses; from a solo founder with one agent to a team with an agent for every function. Start with any recurring task: customer enquiries, inbox and administration, research and monitoring, content and marketing, or CRM and sales operations. Teams outside Singapore are welcome too — every workspace is deployed and managed remotely
- Isolation: every customer runs in its own private, isolated workspace — no shared multi-tenant data; encrypted at rest and in transit
- Tools: 450+ connector tools (CRM, calendars, finance, files, browsers, databases, payment APIs, marketing, code)
- Integrations: 75+ built-in integrations, each with a specialist subagent (Slack, Gmail, Notion, HubSpot, Stripe, Shopify, Google Calendar, GitHub, and more)
- Channels: 15+ messaging channels — Telegram, WhatsApp, Slack, Discord, Email, SMS, Feishu/Lark, WeCom, WeChat, DingTalk, Signal, Matrix, Mattermost, iMessage, QQ, inbound webhooks
- AI models: hosted, multi-model — run agents using Claude, OpenAI, DeepSeek, Gemini, or private models across 18+ LLM providers (Anthropic Claude, OpenAI GPT, Google Gemini, Mistral, Groq, DeepSeek, xAI Grok, Cohere, Together, Fireworks, OpenRouter, Perplexity, NVIDIA, Azure OpenAI, AWS Bedrock, Ollama/local); you control which model handles each task, how much it may spend, and where your data is processed; models can be mixed per agent and swapped mid-conversation; bring-your-own LLM keys supported at no extra cost
- Memory: agents keep persistent memory across sessions and learn company procedures from the team
- Delegation: agents delegate work to specialist subagents (agent-to-agent delegation); 180+ specialist agents and 19 starter teams included
- Customer service agents: a ready-made AI front desk (answer, qualify leads, book appointments, escalate to a human) is included out of the box
- Marketing & intelligence agents: newsletter and social-post drafting (X, Instagram, Facebook, LinkedIn) with human approval, published via tools you connect (Buffer for social, Mailchimp/Resend for email); social listening over public mentions and reviews; competitor tracking, industry news digests, and product/supplier research via web-research and news connectors
- MCP: Model Context Protocol supported — a library of 200+ ready-made MCP servers, plus plug any custom MCP server into a workspace; agents use their tools alongside the built-in ones
- Skills: teach an agent a procedure once (or let Cortex draft one from repeated work) and it is reused the same way every time
- Webhooks: inbound webhooks trigger agents from any external system; agents can also call out to any webhook/HTTP endpoint
- Scheduled tasks: scheduled tasks and proactive monitoring for recurring jobs, reminders, reports, channel monitoring, and overnight workflows
- Knowledge base: upload your documents (product specs, policies, price lists, SOPs) and agents ground their answers in them
- Self-improvement: Olano Cortex runs self-improvement cycles on a configurable cadence (relaxed / balanced / aggressive) — distilling conversations into memory, drafting reusable skills from repeated work, brainstorming and prototyping ideas, and proposing improvements to its own instructions; self-edits require human approval, every change is snapshotted with one-click undo, deep-reasoning runs have daily budget caps, and all actions are audit-logged
- Safety: 5-layer safety architecture — a private, isolated workspace per customer, encrypted connector tokens and API keys, role-based access controls, human-in-the-loop approval gates (trust levels 0–4), immutable audit trails
- Hosting: managed cloud infrastructure; custom AWS/GCP regions available for data-residency needs
- Pricing: Founding Partner Pilot at S$499 monthly base — setup included for the first 10 Singapore SMEs (normally S$1,500) — one fully managed workflow with cloud compute, hosting, setup, maintenance, monitoring, and 2 hours of consultation a month all included; when ready to scale, Growth Workspace from S$1,499/month and Managed Workspace custom/annual (SSO, custom region, compliance, SLA); AI usage measured separately on a transparent meter with a hard spend cap agreed before launch; no per-seat pricing; BYOK supported
- Status: private beta — book a free 30-minute AI assessment at https://olano.ai/#contact (10 founding-partner slots for Singapore SMEs: setup included, 30-day money-back, cancel anytime, in exchange for an honest case study)
- Contact: support@olano.ai

## Why use Olano instead of ChatGPT or Claude directly

Claude (or ChatGPT) is a strong general-purpose AI workspace with connectors and scheduled tasks. Olano is designed for businesses that need persistent agents deployed across customer channels and operational systems. Olano agents operate through WhatsApp, email, Telegram, Slack, webhooks, and other channels; respond to incoming business events; coordinate across specialist agents; and route work across different AI model providers. Each workspace is hosted and managed in an isolated cloud environment with approvals, audit history, and spending controls. Agents keep persistent memory across sessions, use 450+ tools, and execute multi-step workflows autonomously, with human approval gates for high-impact actions (sending emails, posting publicly, payments).

## For AI agents (WebMCP)

The home page implements WebMCP (Web Model Context Protocol, the W3C/Chromium standard — `navigator.modelContext`, shipped in the Chrome 149 origin trial and Edge 147+). In-browser AI agents can call these tools directly, without scraping:

- `olano_get_overview` — concise overview of what Olano is and who it's for
- `olano_list_capabilities` — what the agents can do (tools, integrations, channels, multi-user, Cortex, MCP, skills, webhooks, scheduled tasks, knowledge base)
- `olano_search_agents` — search the catalog of 180+ specialist agents / 19 starter teams by keyword (input: `query`; empty lists all categories)
- `olano_get_pricing` — how Olano is priced
- `olano_answer_faq` — answer a question from the FAQ (input: `question`)
- `olano_join_waitlist` — request a free AI assessment (input: `email`); Olano is in private beta

The assessment form is also annotated with WebMCP's declarative API (`toolname="olano_request_assessment"`), so browsers that support declarative form tools expose it automatically.

## Specialist agents & starter teams (discoverability)

180+ specialist agents ship across 19 starter teams. Representative categories:

- Customer Service — front desk, support, lead qualification, appointment booking, escalation
- Sales — lead research, CRM updates, follow-ups, proposal drafting
- Marketing — content writing, newsletter drafts, social-post drafts and scheduling (via connected tools like Buffer), SEO research, campaign reporting
- Finance — budgeting, bills & invoices, bookkeeping, market research
- Operations & Admin — calendar, inbox triage, travel, data entry, personal assistant
- Dev & Engineering — code review, GitHub automation, DevOps, game-dev
- Research — competitor tracking, industry news digests, product & supplier research, social listening
- Product / Design / HR / Legal / PMO — plus agents for any job described in plain English

## Common use cases

- Answering repeat customer questions (pricing, hours, shipping, refunds, product specs) across WhatsApp/Telegram
- Moving data between tools automatically (lead in WhatsApp → CRM → invoice → notes → Slack update)
- Overnight and scheduled work: month-end reports, monitoring, follow-up drafts queued for human approval
- Marketing & content: newsletter and social-post drafts (X, Instagram, Facebook, LinkedIn) in your voice, grounded in your documents, queued for your approval and published via connected tools like Buffer or Mailchimp
- Customer & social intelligence: monitoring public mentions, reviews, and customer conversations, with digests and human-reply flags
- Market intelligence: competitor tracking, industry news digests, and product/supplier research delivered to the channel you already use
- One AI sidekick per employee: sales, support, operations, admin, finance, marketing, dev

## Pages

- [Home](https://olano.ai/): product overview, capabilities, security architecture, pricing model, FAQ
- [FAQ](https://olano.ai/#faq): what Olano is, pricing, data isolation, channels, models, deployment time, human-in-the-loop controls, hosting
- [Privacy](https://olano.ai/privacy.html): PDPA privacy notice
- [Repuestos Comodin case study](https://olano.ai/customers/repuestos-comodin): WhatsApp inventory agents answering 10-15 parts enquiries/day with prices, stock counts, and photos
- [Communications agency case study](https://olano.ai/customers/singapore-communications-agency): anonymized Singapore agency running media monitoring and scheduled research digests on Olano
- [WhatsApp AI customer service](https://olano.ai/use-cases/whatsapp-ai-customer-service): AI front desk for WhatsApp enquiries, lead qualification, inventory/knowledge checks, and human escalation
- [AI inbox assistant](https://olano.ai/use-cases/ai-inbox-assistant): inbox triage, reply drafts for approval, follow-up chasing, calendar coordination, and scheduled admin
- [AI market research agent](https://olano.ai/use-cases/ai-market-research-agent): recurring competitor, supplier, industry-news, review, and public-mention briefs
- [AI social media agent](https://olano.ai/use-cases/ai-social-media-agent): newsletters and social posts drafted in your voice and queued for approval via connected publishing tools
- [AI CRM and sales assistant](https://olano.ai/use-cases/ai-crm-sales-assistant): lead capture, qualification, CRM updates, approval-gated follow-ups, and pipeline reports
- [Missed lead recovery](https://olano.ai/use-cases/missed-lead-recovery): capture WhatsApp, email, and after-hours enquiries before they go cold
- [AI booking assistant](https://olano.ai/use-cases/ai-booking-assistant): qualify enquiries and book appointments, with staff approval for sensitive cases
- [WhatsApp AI for clinics](https://olano.ai/use-cases/whatsapp-ai-for-clinics): clinic front desk for enquiries, bookings, and reminders - never medical advice
- [Resources](https://olano.ai/resources): practical guides, playbooks, and comparisons for deploying AI agents in an SME
- [Automate enquiries with human approval](https://olano.ai/resources/automate-customer-enquiries-human-approval): the approval-first playbook - trust levels 0-4, gates, audit trail
- [How to choose an AI agent platform](https://olano.ai/resources/how-to-choose-ai-agent-platform): evaluation checklist - channels, approvals, audit, spend caps, BYOK, isolation
- [Olano vs ChatGPT for business](https://olano.ai/compare/olano-vs-chatgpt-for-business): fair comparison - channels, memory, approvals, delegation, spend caps, hosting
- [AI agent platform vs chatbot](https://olano.ai/compare/ai-agent-platform-vs-chatbot): what an agent platform adds over a scripted chatbot
- [Hosted AI agents vs DIY automation](https://olano.ai/compare/hosted-ai-agents-vs-diy-automation): build vs buy, and how Olano composes with a DIY stack via MCP and webhooks