24/7 front desk
Handle repeat WhatsApp, Telegram, and email questions after hours.
Customer enquiries
WhatsApp AI customer service for Singapore SMEs
Hosted WhatsApp AI front desk that answers questions, qualifies leads, checks knowledge or inventory, and escalates sensitive actions to humans. Start with one workflow, keep approvals where they matter, and go live in days, not months.
How the workflow runs
Customer asks on WhatsApp → Olano checks your knowledge base, inventory, calendar, or CRM → replies within approved scope → escalates risky items with full context.
Olano uses private, isolated workspaces, persistent memory, uploaded knowledge, human-in-the-loop trust levels, audit history, BYOK support, and hard spend caps.
MessageOlano agentKnowledge + toolsApproval gateReply or report
What is included
Each workflow can use 450+ connector tools, 75+ integrations, 15+ channels, 200+ MCP servers, 180+ specialist agents, and 12 languages.
Grounded answers
Use uploaded policies, price lists, product specs, and live systems.
Approval gates
Refunds, complaints, commitments, and outbound actions can wait for staff approval.
Audit trail
Every answer, tool call, escalation, and approval is logged.
Approval-first by design
Agents can draft, research, summarize, and prepare actions. External sends, public posts, financial actions, sensitive commitments, and system changes can require explicit human approval before they happen.
Best first step
Book the free 30-minute AI assessment. We map one recurring workflow, quote the build before work starts, and recommend whether the Founding Partner Pilot from S$499/month is a fit.
FAQ
Can it use our company voice?
Yes. Olano grounds replies in your documents, examples, and approved procedures.
Does it replace staff?
No. It handles repeat enquiries and escalates sensitive work to humans.
How fast can we start?
Standard pilot workflows usually go live within 1–2 business days after onboarding.
Ready to map your first workflow?
Bring one bottleneck: missed enquiries, inbox backlog, recurring research, content approvals, or CRM follow-up.