Customer story
Repuestos Comodin is a motorbike spare-parts store in Costa Rica. Customers message its WhatsApp Business number to ask about parts, so Olano connected two agents to their live inventory: one that answers those enquiries in real time with prices, stock and photos, and one that lets staff manage stock from their phone.
Customers reach Repuestos Comodin on WhatsApp asking for specific parts: a glove size, the right oil for a given bike, a price, whether something is in stock. Each question meant a staff member stopping to look up the part, its price in colones, and its stock count by hand. That pulled people away from the customers standing in front of them, and messages that arrived after hours simply went unanswered until the next morning.
We connected to their existing inventory system (product and customer data) and built an API plus an MCP server on top of it, so an agent can query live stock and write changes back safely. Then we deployed two WhatsApp agents against it.
Customers ask for parts on WhatsApp and the agent queries live inventory to reply with the best matches: prices in colones, stock counts, and product photos.
Staff manage the catalogue from WhatsApp, no back-office login needed, through the same API and MCP server.
Recreated from real customer chats with the Repuestos Comodin agent (product names, prices and stock kept as-is).
A customer wants gloves for his girlfriend. The agent recommends by size and price, then sends a photo.
do you have gloves for women? I want to buy them for my girlfriend
What a lovely gift idea! 😊 The fuchsia ones are size M at ₡10,799, and we have 2 in stock. If you'd like something more casual, the short gloves at ₡5,400 are a great pick too. Which would you go with?
Fuchsia gloves, size M
"Oil for a Yamaha" becomes a specific product with price and stock, plus the follow-up a good clerk would ask.
do you have oil for a Yamaha motorcycle?
Hi! 👋 Yes, we have Castrol 10W40 Synthetic, which works great for Yamaha bikes:
🛢️ Castrol 10W40 Synthetic with DC
• Price: ₡8,400
• In stock: 7 units
Which Yamaha model do you have? I'll confirm it's the right oil.
it's a YBR 125
Perfect! The Castrol 10W40 is spot on for the YBR 125. Want me to set one aside for you? We also have oil filters for it.
Olano AI has been a game changer, we get around 10-15 customers requests per day, and now we have an agent that answers in real time to our customers with accurate data from our inventory, it even includes the product photos and suggestions of additional products! best part, the agent works 24/7 and lets our staff to focus on helping the customers on premises while the olano agent answers the whatsapp queries.
We'll connect an agent to your inventory or CRM and put it live on WhatsApp. Start with a free assessment, and we'll map the first workflow worth automating. Or read the WhatsApp AI customer service guide.
