Instant first response, 24/7
Replies begin the moment an enquiry arrives — after hours, weekends, and public holidays included.
Missed lead recovery
Stop losing leads you already paid for
Capture WhatsApp, email, and after-hours enquiries before they go cold. Olano's private AI front desk answers instantly, asks your qualifying questions, and drafts the booking or follow-up — with your team approving anything sensitive. Start with one workflow; live in days, not months.
Leads go cold faster than teams can reply
Enquiries don't arrive on schedule. They come in at 9 pm after a prospect has compared three websites, and mid-afternoon while your staff are busy with the customers already in front of them. The message sits on someone's phone until a quiet moment — and for a hot lead, that moment is too late.
If nobody replies within the hour, the prospect has usually messaged a competitor too. Meanwhile your marketing spend keeps buying new enquiries that fall through the same gap: paid for, delivered, never answered. Missed lead recovery plugs that gap — an agent that answers immediately, captures every lead, and queues the follow-up for your team.
How the workflow runs
A new enquiry — WhatsApp, email, or a web form via an inbound webhook — reaches the agent day or night. It replies at once in your voice, grounded in the price lists, policies, and SOPs you upload, and works through the qualifying questions you define: need, timeline, budget, location, next step.
The lead is written to your CRM — HubSpot, Salesforce, or even a Google Sheet — with the conversation attached. If the prospect wants an appointment, the agent drafts the booking or follow-up; anything sensitive waits behind an approval gate, because outbound actions wait for approval by default. A scheduled morning summary tells your team what came in overnight, what was booked, and what needs a human. It's the WhatsApp AI front desk pattern pointed at lead capture; for the approval model in depth, read how to automate enquiries with human approval.
Enquiry arrives — WhatsApp, email or web form, day or nightAgent replies instantly and asks your qualifying questionsLead captured to your CRMBooking or follow-up drafted — approval-gated where sensitiveMorning summary to your team
What the recovery agent handles
One private, isolated workspace, backed by 450+ connector tools and 75+ built-in integrations.
Qualifying questions you define
You decide what a qualified lead looks like. The agent asks the same questions every time and records every answer.
Capture to your CRM
Every lead lands in HubSpot, Salesforce, or Google Sheets with the full conversation attached, so follow-up never depends on one person's phone.
Booking or warm handoff
Simple next steps become a Google Calendar booking; complex ones go to your team with context, not a bare phone number.
Audit trail of every exchange
An immutable audit trail records every reply, question, capture, and approval — see exactly what the agent said and did.
Who it's for
Missed lead recovery is the workflow we suggest most SMEs start with. These verticals feel the leak hardest — but any business that runs on inbound enquiries is welcome.
Clinics & dental
Availability, pricing, and appointment enquiries answered at once, with bookings drafted for the front desk to confirm.
Real estate & property
Viewing requests and listing questions answered while the interest is live — and every prospect captured, not just the persistent ones.
Home & local services
Renovation, cleaning, pest control, movers: quote requests qualified and scheduled while your crew is out on a job.
Agencies & professional services
New-business enquiries acknowledged and qualified straight away, then routed to the right person with full context.
Proof: after-hours enquiries, answered after hours
Repuestos Comodin, a motorbike spare-parts store in Costa Rica, runs its customer WhatsApp on an Olano agent connected to live inventory. Night enquiries no longer wait for morning: it answers 10–15 parts enquiries a day, 24/7, with prices, live stock counts, and related-product suggestions.
A real-time agent that answers with accurate inventory data, photos and suggestions, working 24/7 for us.
FAQ
How fast is "instant"?
The agent is always on, so a reply starts the moment an enquiry arrives — 11 pm on a Sunday is handled the same as 11 am on a Tuesday. No queue, no next-business-day backlog: the prospect gets a useful answer while their interest is still live.
What happens to complex enquiries?
They escalate to your team with the full conversation attached, so a person picks up with complete context instead of a bare name and number. The agent tells the prospect a colleague will follow up, still captures the lead, and doesn't improvise outside the scope you've approved.
Does it work with our existing WhatsApp number?
Yes. The agent is connected to your existing business WhatsApp number during onboarding, so customers keep messaging the number they already know. Email and web forms (via inbound webhooks) can feed the same workflow, and Olano supports 15+ messaging channels overall.
Who approves what the agent does?
You set the scope with trust levels 0–4 plus per-category approval gates. Anything outbound waits for approval by default, widening as the agent earns confidence. Financial actions and commitments stay behind a human, and every action lands on an immutable audit trail.
What does it cost and how long does setup take?
Missed lead recovery is a natural first workflow for the Founding Partner Pilot: S$499 a month for one fully managed workflow, setup included for the first 10 Singapore SMEs (normally S$1,500). Most pilots are live within 1–2 business days of onboarding — quoted and approved before we build, with a 30-day money-back guarantee; cancel anytime.
Related use cases
Recovering the lead is step one. These workflows carry it the rest of the way.
WhatsApp AI customer service
A full AI front desk on your WhatsApp number: answers in your voice, checks real systems, escalates the sensitive stuff.
AI booking assistant
Turn captured leads into confirmed calendar appointments, with reminders that reduce no-shows.
AI CRM & sales assistant
Keep the pipeline honest after capture: records updated, follow-ups drafted, nothing forgotten.
Find the leak in your enquiry funnel
Book a free 30-minute assessment: we map where your enquiries slip through, quote one recovery workflow before we build, and go live within 1–2 business days of onboarding.