Selected work
A motorcycle-parts retailer's customers ask on WhatsApp all day: a glove size, the right oil for a bike, a price, whether something is in stock. Olano built a custom API into the retailer's inventory system and deployed two WhatsApp agents on top of it: one that answers customer enquiries in real time with prices, stock and photos, and one that lets staff run the inventory itself from their phones.
Customers reach the store on WhatsApp asking for specific parts: a glove size, the right oil for a given bike, a price, whether something is in stock. Each question meant a staff member stopping to look up the part, its price, and its stock count by hand. That pulled people away from the customers standing in front of them, and messages that arrived after hours simply went unanswered until the next morning.
Keeping the catalogue up to date was its own chore. Adding a product photo meant taking pictures on a camera or phone, transferring them to a computer, and loading them into the inventory software - long enough that photo updates were postponed, and the catalogue drifted out of date.
The Olano team built a custom API and an MCP server on top of the store's existing inventory system (product and customer data), so agents can query live stock and write changes back safely. Then we deployed two WhatsApp agents against it.
Customers ask for parts on WhatsApp and the agent queries live inventory to reply with the best matches: prices, stock counts, and product photos.
Staff manage the catalogue from WhatsApp, no back-office login needed, through the same API and MCP server.
Recreated from real customer chats with the store's agent (details lightly edited).
A customer wants gloves for his girlfriend. The agent recommends by size and price, then sends a photo.
do you have gloves for women? I want to buy them for my girlfriend
What a lovely gift idea! 😊 The fuchsia ones are size M at $21.60, and we have 2 in stock. If you'd like something more casual, the short gloves at $10.80 are a great pick too. Which would you go with?
Fuchsia gloves, size M
"Oil for a Yamaha" becomes a specific product with price and stock, plus the follow-up a good clerk would ask.
do you have oil for a Yamaha motorcycle?
Hi! 👋 Yes, we have Castrol 10W40 Synthetic, which works great for Yamaha bikes:
🛢️ Castrol 10W40 Synthetic with DC
• Price: $16.80
• In stock: 7 units
Which Yamaha model do you have? I'll confirm it's the right oil.
it's a YBR 125
Perfect! The Castrol 10W40 is spot on for the YBR 125. Want me to set one aside for you? We also have oil filters for it.
Olano AI has been a game changer, we get around 10-15 customers requests per day, and now we have an agent that answers in real time to our customers with accurate data from our inventory, it even includes the product photos and suggestions of additional products! best part, the agent works 24/7 and lets our staff to focus on helping the customers on premises while the olano agent answers the whatsapp queries.
We'll connect an agent to your inventory or CRM and put it live on WhatsApp. Book a private consultation and we'll map the first workflow worth deploying. Or read the WhatsApp AI customer service guide.
